Customer Service

Shipping
All orders placed in our online store will be shipped through the Brazilian post office. At the checkout screen, pay attention to the shipping method selected, there might be different international shipping methods available and the delivery time depends on which you choose.
Orders processing
We require up to 10 days for processing orders placed on this website - our team consists of very few people, so we're unable to process orders so quickly as we wish. Also, please consider that due to international shipping, your order delivery may be delayed. International deliveries may suffer incidence of customs taxes, which are responsibility of the customer upon delivery. In case you have any doubts, don't hesitate to contact us!
Privacy and Security
All data entered on the site are encrypted and stored securely. Dissenso does not share with third parties the information entered on the site. Dissenso has no access to payment information, as the payment process is carried out by third parties; Paypal, an extremely safe and reliable system.
Returns and exchanges
We guarantee the quality of all products sold in our store, and we check each item before packing and shipping. Returns or exchanges will not be realized unless there is a physical problem with the product (eg broken record). Dissenso is not responsible for injuries or damaged products throughout the shipping process. So if you prefer to order a shipping insurance for your order, inform us on the checkout process, and the cost of this service will be billed to you.